Data Deletion Request

Tenten AI (tenten.co)
Business Name: Tenten Digital Limited Liability Company
Company Address: 1309 Coffeen Avenue, Ste 1200, Sheridan, WY, 82801, US
Privacy Contact: [email protected]

Your Right to Deletion

You have the right to request the deletion of your personal data that we hold. This right applies under:

  • General Data Protection Regulation (GDPR) — if you are located in the European Economic Area (EEA) or United Kingdom.
  • California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) — if you are a California resident.
  • Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and other applicable U.S. state privacy laws.
  • Personal Data Protection Act (PDPA) — if you are located in Taiwan or other applicable jurisdictions.

When we receive a verified request, we will delete your personal data from our active systems and, where technically feasible, from backup systems within the timeframes described below.

What Data Can Be Deleted

Upon a verified request, we will delete:Table

CategoryExamplesAccount DataProfile information, login credentials, preferencesContact DataEmail addresses, phone numbers, mailing addressesService DataProject files, configurations, content uploaded to our platformsCommunication DataSupport tickets, chat logs, email correspondence (where not legally required)Marketing DataSubscription preferences, campaign interaction historyAnalytics DataUsage logs, cookies, and tracking identifiers tied to your identity

Data We May Be Required to Retain

In certain circumstances, we may be unable to delete all data. We are legally obligated or have a legitimate business need to retain:

  • Financial and billing records — required for tax, accounting, and audit obligations (typically retained for 7 years).
  • Contractual records — agreements, statements of work, and related correspondence necessary to establish, exercise, or defend legal claims.
  • Legal compliance data — information required by court order, subpoena, or applicable law.
  • Security logs — anonymized or pseudonymized security and fraud prevention data that does not directly identify you.
  • Aggregated or de-identified data — statistical or analytical data that has been stripped of personal identifiers and cannot reasonably be linked back to you.

If any data falls under these exceptions, we will inform you in our response and explain the specific legal basis for retention.

How to Submit a Deletion Request

Option 1: Online Form (Recommended)

Complete the request form below. This is the fastest method.

Option 2: Email

Send your request to [email protected] with the subject line: Data Deletion Request — [Your Email Address].Include the following information in your email:

  • Full legal name
  • Email address associated with your account
  • Phone number (if applicable)
  • Description of the data you want deleted
  • Confirmation that you are the data subject or authorized agent

Option 3: Postal Mail

Tenten Digital Limited Liability Company
Attn: Privacy / Data Deletion Requests
1309 Coffeen Avenue, Ste 1200
Sheridan, WY 82801
United States

Data Deletion Request Form

Note: Fields marked with * are required.

Personal Information

Table

FieldRequiredDescriptionFull Name*Your legal first and last nameEmail Address*The email address associated with your Tenten AI account or servicePhone NumberContact number for verification purposesMailing AddressOptional — only needed if we cannot verify via email

Request Details

Table

FieldRequiredDescriptionRequest Type*Select one:• Full account and all personal data deletion• Partial deletion of specific data• Marketing data only• Analytics/tracking data onlyService / AccountName of the specific service, project, or account (e.g., Shopify store URL, project ID)Data DescriptionDescribe the specific data you want deleted, including approximate dates or categoriesReason for RequestOptional — helps us process your request more efficiently

Verification & Authorization

Table

FieldRequiredDescriptionI confirm*I confirm that the information provided is accurate, I am the data subject (or legally authorized to act on their behalf), and I understand that some data may be retained as required by law.Authorized AgentIf you are submitting on behalf of someone else, attach proof of authorization (e.g., power of attorney or signed consent).

Verification Process

To protect your privacy and prevent fraudulent requests, we must verify your identity before processing a deletion request.

  1. Automated Verification — If you submit via the email associated with your account, we may verify automatically.
  2. Email Confirmation — We will send a confirmation link to your registered email address. You must click the link to confirm the request.
  3. Additional Verification — If we cannot verify automatically, we may request:
    • Government-issued ID (with sensitive numbers redacted)
    • Answers to security questions
    • Proof of account ownership (e.g., recent invoice number, project details)

Authorized Agents: If someone submits a request on your behalf, we will require signed written permission and may contact you directly to confirm.

Processing Timeline

Table

StageTimeframeAcknowledgmentWithin 48 hours of receiving your requestIdentity Verification3–5 business days (may extend if additional documents are needed)Data Review & DeletionWithin 30 calendar days of verificationFinal ConfirmationEmail notification once deletion is complete

CCPA/CPRA Note: California residents will receive a response within 45 days. If more time is needed, we will notify you and explain the reason for the delay.GDPR Note: EEA and UK residents will receive a response within one month. This may be extended by two months for complex requests, with an explanation provided.

After Deletion

Once your data is deleted:

  • You will lose access to all Tenten AI services associated with that account.
  • Any active subscriptions or projects will be terminated.
  • Data removed from active systems may remain in encrypted backups for up to 90 days before being permanently purged.
  • Aggregated analytics that cannot identify you individually may be retained.
  • If you change your mind, you must create a new account; deleted data cannot be recovered.

Appeals & Complaints

If we deny your deletion request (in whole or in part), we will provide:

  • The specific reason for denial
  • The legal basis for retaining the data
  • Instructions on how to appeal the decision

To appeal: Email [email protected] with the subject Deletion Request Appeal within 30 days of our denial notice.Regulatory Complaints: If you believe your rights have been violated, you may file a complaint with:

  • EU/EEA: Your local Data Protection Authority (DPA)
  • UK: The Information Commissioner's Office (ICO)
  • California: The California Attorney General's Office
  • Taiwan: The National Development Council or relevant regulatory body

Contact Information

Tenten Digital Limited Liability Company
1309 Coffeen Avenue, Ste 1200
Sheridan, WY 82801
United States

Last Updated: April 26, 2026
This page is part of Tenten AI's commitment to transparency and user privacy. For our full privacy practices, see our Privacy Policy.